Refund Policy
30-Day Money-Back Guarantee
At Solivina, we are committed to providing our customers with products that meet and exceed their expectations. We understand that choosing a product online can be a challenging decision, and we want to ensure that you are completely satisfied with your purchase. That's why we offer a 30-Day Money-Back Guarantee on all products. If you are not happy with the results you have experienced, you can take advantage of our hassle-free return process within 30 days of your purchase date.
Policy Details:
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Eligibility: This guarantee applies to all Solivina products.
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Timeframe: You have 30 calendar days from the date of your original purchase to request a return and be eligible for a refund.
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Condition of the Product: Any product that is damaged, heavily used, or missing parts may not be eligible for a refund.
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Return Process: To initiate a return, please contact our customer support team at contact@solivina.com They will guide you through the return process.
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Return Shipping: You are responsible for the cost of return shipping. We recommend using a shipping method with tracking to ensure that your return is received by us.
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Refund Process: Once we receive the returned product and verify its eligibility, we will process your refund. Please allow 10 business days for the refund to be reflected in your original payment method. Please note that shipping costs are non-refundable.
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Exclusions: This guarantee does not apply to products that have been purchased through unauthorized resellers or third-party platforms.
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Customer Satisfaction: We value your feedback. While not required, we appreciate any information you can provide about your experience with the product. Your insights will help us improve our products and services.
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Limitations: This guarantee is limited to one product per customer per year. If you have previously availed yourself of this guarantee, you will not be eligible for a refund on subsequent purchases within the same calendar year.
Contact Us:
If you have any questions or concerns about our 30-Day Money-Back Guarantee, please don't hesitate to reach out to our customer support team at customersupport@solivina.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@solivina.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like our Vitamin C Stem Cell Serum once it has been opened. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
At Solivina, we are dedicated to ensuring your satisfaction, and we hope this policy provides you with the confidence you need to try our products risk-free.