Privacy Policy


Privacy Policy for Solivina

This Privacy Policy describes how www.solivina.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at customersupport@solivina.com or by mail using the details provided below:

Solivina

Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our processor Shopify.
  • Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

  • Purpose of collection: To provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations.
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: Shared with our processor Shopify and other necessary vendors such as payment gateways and shipping partners.
  • Personal Information collected: Name, billing address, shipping address, payment information, email address, and phone number.

Customer support information

  • Purpose of collection: To provide customer support.
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: Shared with third-party support vendors.
  • Personal Information collected: Any necessary data to fulfill customer support requests.

Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
  • We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.

Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here.
  • We use Shopify Audiences to help us show ads on other websites to buyers who have made purchases with other Shopify merchants.

You can opt-out of targeted advertising through the following links:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: Digital Advertising Alliance Opt-Out.

Using Personal Information
We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping, and keeping you updated on new products, services, and offers.

Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making when that decision-making has a legal effect on you or otherwise significantly affects you. We do not engage in fully automated decision-making with significant effects.

CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), request the deletion of your Personal Information, and ask that it be corrected or updated. To exercise these rights, please contact us at the contact information above.

Cookies
We use cookies to optimize your experience on our Site and to provide our services. Cookies allow us to remember your actions and preferences, making your browsing experience better.

You can control and manage cookies through your browser settings. For more information on how to modify your browser settings or block cookies, visit www.allaboutcookies.org.

Do Not Track
Please note that we do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser.

Changes
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Complaints
If you would like to make a complaint, please contact us by email or mail as provided above. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.

Last updated: January, 20, 2025

This revised version reflects your business and brand, Solivina, while maintaining all the necessary legal aspects for privacy. Let me know if you'd like to make any additional adjustments!